Waitomo Sew Worms - Terms of Service

1. Waitomo Sew Worms is our legal business trading name

a. ‘Waitomo Sew Worms ’ is the name that will appear on cardholder statements

b. ‘Waitomo Sew Worms ’ is the name advised on the payment record

The physical address of Waitomo Sew Worms is:

4 Sheridan Street
TE KUITI 3910 
New Zealand

2. Waitomo Sew Worms business and customer service details are

Telephone number: +64 7 878-8749

E-mail: shop@waitomosewworms.co.nz

3. Waitomo Sew Worms is a New Zealand business and all transactions will be billed in a New Zealand currency.

4. Return Policy

If you are unhappy with any of our products, please contact us immediately and we will do our best to assist. We do not give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you, or do not do what they are supposed to. This will be actioned when the goods are returned in their original condition. Postal or courier charges will not be refunded.

Please retain your receipt as proof of purchase.

All sales of Seconds or items on Sale are final.

If, for some other reason, you are not satisfied with your purchase please contact us via email and we will endeavor to resolve your concerns.

5. Colour Variation

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.

6. Cancellation Policy

Once an order has been paid for it cannot be cancelled.

7. Shipping

All New Zealand postage is delivered by NZ Post. Overnight/next day courier is available for New Zealand orders upon request and will incur additional charges. International postage will be charged at actual cost and confirmed by email before the goods are sent. All international parcel orders are shipped International Airmail Postage

8. Missing/ Damaged parcel

To make a claim on any parcel that is posted within New Zealand and is damaged on delivery you must notify Sharon at Waitomo Sew Worms within seven days of receiving your parcel.

If a parcel is not delivered we can claim via NZ Post for non-delivery.

However, NZ Post will not be liable for parcels posted for delivery within New Zealand unless you notify us, in the case of non-delivery, within 14 days of receiving your shipping email.

Or for overseas parcels 28 days in the case of non-delivery of any international postal item.

9. Customer Service Policy

We are committed to providing exceptional customer service and quality products. We will endeavor to make sure that all products listed on our website are currently in stock and the pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within ten business days to arrange an agreeable alternative.